RETURNS & EXCHANGE POLICY

We want you to love your Linen & the Havens purchase. If for any reason you're not completely satisfied, we're here to help.

A. Eligibility for Returns & Exchanges: You can request a return or exchange within [Number] days (e.g., 7 days) of receiving your order, provided the product(s) are unused, unworn, unwashed, and in their original condition with all tags and packaging intact. Items purchased during sale or promotional periods may have a different return/exchange policy, which will be clearly stated at the time of purchase.

B. Initiating a Return or Exchange: To initiate a return or exchange, please visit our website and go to the "Returns & Exchanges" section or contact our customer support team at [Phone Number] or [Email Address]. Please provide your order number and the reason for the return or exchange.

C. Return Process: Once your return request is approved, we will provide you with instructions on how to return the product(s). You may be required to self-ship the product(s) to our designated address, or we may arrange for a reverse pickup depending on your location and the nature of the issue.

D. Exchange Process: If you wish to exchange an item for a different size or color (subject to availability), please specify the details when initiating the exchange request. Once we receive the original item and it meets our return criteria, we will dispatch the exchanged item to you.

E. Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-9 business days to the original payment method. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment gateway. Shipping charges are non-refundable unless the return is due to a defect or an error on our part.

F. Non-Returnable Items: For hygiene reasons, certain items such as intimate wear (if applicable) may not be eligible for return or exchange unless they are found to be defective or wrongly shipped. This will be clearly indicated in the product description.

G. Damaged or Defective Items: If you receive a damaged or defective product, please notify us immediately upon receipt with supporting images or videos. We will arrange for a return or exchange at no additional cost to you.

H. Cancellation Policy: You can request to cancel your order before it is shipped. Once the order has been dispatched, it cannot be cancelled. Please contact our customer support team as soon as possible if you wish to cancel your order.